Clients do not connect with their counselor and case manager soon enough after admission.
Schedule appointments for each client to meet with their counselor and case manager within 24 hours of admission.
Perinatal Treatment Services in Seattle, Washington increased continuation beyond four weeks from 67.5 percent to 85.7 percent by scheduling individual sessions with a counselor and case manager within 24 hours of admission to residential treatment. This helped clients know what to expect about reconnecting with their children, dealing with Child Protective Services and probation officers, and address other concerns. It also communicated that the client would have support while in treatment.
SSTAR in Fall River, Massachusetts increased retention in treatment beyond the first two days by 48.7 percent by initiating counselor/client contact as soon as the client arrived for medical detoxification. They placed the admissions counselor office on the first floor next to the waiting room. The counselor would meet/greet clients entering detox while they were still in the waiting room, right after they arrived. Previously, they had clients meet with their counselor within 24 hours of admission; however, they found that clients were anxious when they first arrived and the one-on-one connection early in the process helped them acclimate and get started with treatment on the right foot.
Data Collection Form
Repeat this series of steps until all new clients meet with their counselor and case manager within 24 hours of admission.