Clients on the waiting list sometimes cannot be reached or are no longer interested in entering treatment when a bed becomes available.
Keep in touch with clients on the waiting list to keep them engaged and to make sure that you know who will be ready to fill a bed when it becomes available.
Perinatal Treatment Services in Seattle, Washington eliminated no-shows for admissions appointments (from 43 percent) and increased the occupancy rate to more than 97 percent consistently, by asking clients on the waiting list to call daily or at least weekly, so they would know who would be ready to begin treatment when the next bed opened up. They also offered informational tours to clients on the waiting list.
No-show rate for admission appointments
Data Collection Form
Repeat this series of steps until all clients on the waiting list check in weekly.