Connections Counseling in Madison, Wisconsin increased attendance in its evening opioid treatment group sessions from 62% to 81% by establishing a clear attendance policy. Feedback from clients revealed that they wanted the same participants to consistently attend group, led by the same two counselors, from week to week. Previously clients were allowed to attend either the 5:30 pm or 6:30 pm group. Clients were assigned to a specific session and then were held accountable for attending. If they had 2 unexcused absences in a row, they had to fill out a Group Absentee Form and were required to meet with their counselor to problem solve about attendance barriers such as transportation and childcare. They communicated the new policy to clients Connections August September Change Group Notification and to staff, Connections August Change Project Protocol which helped counselors treat all clients consistently. Group cohesiveness and abstinence increased.
CAP Quality Care of Westbrook, Maine decreased no-shows to opioid treatment groups by 11.5% by limiting sign-ups to just one group at a time. Formerly, clients were signing up for multiple groups without really expecting to attend them all. Staff communicated the new policy to clients in writing. CAP One group at a Time
Data Collection Forms
Repeat this series of steps until you have refined your attendance policy for all groups.