Offer Intervention Services
Family members and friends do not know how to motivate
clients to enter treatment.
Offer intervention services to help family members and
friends get people into treatment.
Gosnold, Inc. in Falmouth, Massachusetts created the
Gosnold Reaching Out (GRO) program to offer intervention,
coaching, education, and a support group for family
members. As part of this program, they added a direct
family program phone line with cell phone backup for staff to ensure that callers reach a live
person. Only a small percentage of those calls result in actual interventions. Gosnold responds
to 7-10 calls a week inquiring about intervention and other services. In one quarter, they
reached approximately 100 family members through 20 interventions. Of the 20 interventions,
17 resulted in voluntary treatment, while the remaining 3 entered treatment through
hospitalization for medical problems related to drugs or alcohol. Only 21 percent of potential
interventions ended in treatment without the need for intervention. This program served 520
family members from 300 families in its first nine months by creating a variety of low cost or no
Family members generally take advantage of one or more of the family groups and services
offered by GRO, including:
- Free 1.5 hour introduction to addiction problems
- 4 session educational session
- Drop-in family support group
- Recovery coaching
Gosnold will be adding multiple family groups in the second year of this project. Believing that
family engagement could improve access to treatment, they invested in training staff as
interventionists, using the ARISE model.
- Train staff as interventionists.
- Offer services to families.
Percentage of requests for intervention services that
resulted in admission or participation in some other service
provided by your agency.
Data Collection Form
- 1. Plan what intervention services you will offer.
- 2. Collect baseline data for the next two weeks for:
- Number of requests for intervention services
- Number of requests for intervention services that result in admission
or participation in some other service provided by your agency
- Percentage of requests for intervention services that result in
admission or participation in some other service provided by your
- 3. Publicize this service on a small scale.
- 4. Test this change for the next two weeks.
- 5. Track and calculate the percentage of requests for intervention services that
result in admission or participation in some other service provided by your
- 6. Check the fidelity of the change. Was the change implemented as planned?
- 7. Evaluate the change:
- Did the number of requests for interventions increase?
- Did the percentage of requests for intervention services that resulted
in admission or participation in other services increase?
- What feedback did you get about intervention services?
- To what extent did offering intervention services result in admission
without doing an intervention?
- 8. If this change was an improvement:
- Adopt this change or adapt it for more improvement and re-test.
- Document the process.
- Expand publicity about the service.
- Test other, related promising practices that apply to your setting.
If this change was not an improvement and you can’t make it work, abandon this practice and test other promising practices that might be more successful in your